I like paying for things with a credit card. It’s typically pretty fast (especially with those merchants that don’t require a signature for
<$25 purchases). It's secure. And I earn travel rewards for every dollar I spend. So when it comes to the occasional purchase online that I can only buy via PayPal I cringe. Why? Because PayPal really really really doesn’t want me to pay with a credit card, and they’ll harrass me about this during every checkout, creating a user-hostile experience each and every time I use their dog-forsaken service. A friend recently lamented that it took eight clicks for them to buy something on PayPal. That sounds about right. You see, PayPal defaults users to paying from their bank account… so we have to search for a tiny “more funding options” link and then select the credit card, then be subjected to a long whiny please “Are you absolutely positively sure that you don’t want to pay from your bank account? It’s really a better option yadda yadda yadda…” followed by a charmingly shifting yes/no set of buttons.
Look, PayPal, I want to pay by credit card. I’ve told you this more than a dozen times. I’ve also read/skimmed/ignored your stupid please-don’t-pay-by-credit-card notice more than a dozen times. And, by the way, I’m well aware that you already pass on extra associated charges to your merchants when buyers pay by credit card.
So SOD OFF! Either let me set “pay by credit card” in my preferences somewhere, or leave me the frack alone.
In the meantime, I’m hoping you go out of business, to be replaced by a company that doesn’t repeatedly spit on its users.
ADDENDUM / DISCLAIMERS:
– I work for Google, which offers a somewhat-competing service called Google Checkout. I use and like that service, but am not part of the Checkout team.
– My anger towards PayPal may seem heavy given the seemingly light-transgression described above. But it’s just the last straw. PayPal has a history of thumbing its corporate nose at its users, and I’ve had the displeasure of using PayPal for many years as a buyer and seller on ebay.