Efficiency through trust

society, workplace

Jason Kottke recently wrote about an interesting phenomena — A Manhattan donut-cart guy who trusts his customers to make their own change.

The result? Twice the throughput, perhaps even twice the business, and undoubtedly more money for the Donut Guy.

While just one tiny example, of course, this nonetheless struck me as interesting from business and societal points of view. And yeah, it’s just plain cool!

1 comment… add one
  • Matt Hendrickson Jul 21, 2003

    I was just listening on the radio today to something similar that goes on in Brookings. Seems that a couple sells sweet corn and lets people pay on the “Honor System.” Sadly, someone stole the moneybox, but they still have the “honor system”, only with a steel lockbox bolted to the back of their pickup.

What do you think?